You cannot get into your account?
To log in to the member area you only need the email address that you used for your order through Digistore24.
With this email address you then ask for a code (6 digits) to complete the login safely.
This is the way to the member area: https://member.avrawell.com
If you do not receive a code at the given email address, most probably one of the following cases applies:
1. The email with your code goes into the spam folder
Unfortunately, we have no influence on the behaviour of your email provider. In rare cases the code can go into the spam or advertising folder. If you find it there later, please remember that it is (was) valid for 30 minutes only, for safety reasons.
2. A code that you enter is not (or no longer) valid
For safety reasons, a code is valid for 30 minutes in total after you asked for it. You can ask for a new code at any time. Also possible: two digits in the wrong sequence when you copy or type it. The code has 6 digits, without special characters or letters.
3. There is no account for this email address
This might be the case if you made a typing error in the email address during the order - or if your browser filled in a different email address than the one you wanted to use.
Or if, after some time, you do not remember the email address that you used for the order. In this case, look quickly through your possible email addresses to see if you find an email from us again (sender to search for: no-reply@avrawell.com - please note that we do not accept emails at this address) and thus identify the correct email address.
Also consider the next case 4.
4. Your account was deleted after your access ended
When you order our products, you see during the order process how long an access is valid. Related to the product and the type of the offer, this is usually 3 months or 1 year.
After this period the access ends. Some time later, we delete the account - also for data protection reasons.
If you want to do a program again after that, we will find a solution. Tell us, and we will look if we can give you a voucher.
It is also possible to delete an account on request before the access ends. Please contact us in this case.
5. A technical problem?
It occurs rarely - but if you use ad blockers with special settings, this can have an effect on the correct operation of the member area for you.
Other problems can be a missing or a bad internet connection.
In these cases we are glad to help you to get technical problems under control. It is best to contact us with a screenshot or a description of the problem.
If you examined the possible solutions but cannot continue, please contact our customer service. If possible, with your order number, email address or other useful information. We will help you to get back into your account quickly: en@avra.support